Remote ICT Administrator II (Linux)

Summary

Join our team and become a key player in maintaining service quality for our customers. As a 2nd level INM support specialist, you will execute project deliverables, investigate incidents, and ensure smooth operation of customer environments.

Requirements

• Have experience with ICT Application Operation & Management - 1 year
• Have IT/PC literacy - Advanced
• Have HW/SW overview - Intermediate
• Have experience with Linux - Intermediate
• Are communicative, team player and have analytical thinking, training/mentoring skills and presentation skills
• Speak English – Intermediate (B2)
• Have overview of the ITIL processes

Responsibilities

• Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM)
• 2nd level INM support
• Execute project and other deliverables in order to fulfil KPIs and management requests
• Smooth and uninterrupted operation of customers’ environment
• Conformity with the internal work instructions and process guidelines within DTAG
• Follow the defined escalation standards in case of deviations
• Investigate the root cause of incidents and initiate actions to improve or correct the situation
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support
• Create and maintain documentation
• Train and participate on education of other employees
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation

Benefits

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits