Remote Implementations Consultant, Supply Chain Solutions

Summary

Join our dynamic team as a customer-focused Implementations Consultant to drive customer implementation projects and act as a point of contact during the implementation of Everstream solutions.

Requirements

• Bachelor's degree in business administration, Economics, Engineering or a related field. Equivalent work experience is also acceptable
• At least 4 years of experience in B2B SaaS implementation experience, preferably within supply chain, procurement or transportation solutions. Alternatively, a supply chain consulting role with a software related focus
• Self-starter with a curious attitude and a willingness to learn and master new technologies
• Ability to execute against defined project milestones and maintain timelines
• Ability to act easily in a global environment, with understanding of cultural differences and behavior
• English: both oral and written proficiency, with ability to clearly communicate technical results to both technical and non-technical audiences

Responsibilities

• Advise clients on best practices and system capabilities as well as limitations
• Apply best practices when gathering data from customers, coordinating data cleansing if required, execute technical onboarding of multiple accounts, and lead customers through the setup and configuration process for their provided data sets
• Facilitate data and system integrations with Product teams and API Specialists
• Support validation (UAT) and troubleshoot difficulties during the configuration or go-live stages of the implementation process – a solid ‘figure it out’ factor is critical to this role to overcome implementation obstacles by facilitating communication and advocacy with internal product & development teams
• Proactively communicate with Customer Success and Product teams to plan and maintain implementation schedules in line with mutually agreed project milestones