Intake Client Associate

Summary

Join Help at Home as an Intake Client Associate and educate referral sources on services to prospective clients, expanding the client base through direct contact and pursuing growth opportunities.

Requirements

• High School Diploma or GED required
• One (1) to two (2) years in sales or customer service; experience in healthcare sales preferred
• Medicaid, Waiver and Home Healthcare experience preferred
• Identifies and progresses toward meeting personal and professional goals
• Strong problem-solving skills: ability to deal with conflict in a professional manner
• Ability to effectively communicate externally as well as internally with all levels of the organization
• Ability to multitask and manage multiple responsibilities
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner
• Proficient with Microsoft Office Suite

Responsibilities

• Drive internal business development, including identifying and pursuing growth opportunities with existing referral sources to contribute to meeting goals
• Acquire, retain, and monitor key relationships with Case Managers for contribution towards meeting goals
• Represent Help at Home appropriately in the community to help spread brand awareness and contribute towards business development
• Establish and maintain effective channels of communication to ensure efficiency of operational procedures and quality relationship management
• Follows up on leads effectively and in a timely manner
• Maintains the database with all sales activities
• Assists with guiding qualified leads through their journey to the first caregiver visit in a timely manner
• Perform other duties as assigned