Remote International Operations Responder, Emergency Call Handler
Everbridge
πRemote - Hungary
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Job highlights
Summary
Join Everbridge as an International Operations Responder / Emergency Call Handler in Budapest, Hungary. This remote position involves coordinating incident reports, resource dispatching, emergencies, and communications for clients worldwide.
Requirements
- Experience in emergency response, customer service, or call center environment
- Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)
- Ability to work under pressure and manage multiple tasks simultaneously
- Problem-solving and critical thinking abilities
- Empathy, professionalism, and calmness in stressful situations
- Flexibility to adapt to changing needs and priorities
- Self-motivation and proactive approach to work
- Proficiency in MS Office and willingness to learn new systems
- Excellent customer service skills
Responsibilities
- Provide initial response and assistance to client situations worldwide
- Collaborate with client stakeholders and manage case lifecycle
- Record incident/case details in our Case Management System
- Understand client emergency procedures
- Coordinate medical treatment and security with clinical team and partners
- Collaborate with internal partners on Mass Communications Platforms
- Use case management system and Microsoft Office for data administration
- Contribute to process and procedure development in line with client requirements
- Attend regular team meetings and ensure effective handover/feedback
- Escalate issues, risks, and ideas when necessary
- Provide support to Intelligence team and other duties as requested
Benefits
- Comprehensive healthcare coverage
- Life & Total Permanent Disability Insurance
- Cafeteria plan
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