Remote IT Support

Summary

Join our exclusive IT Support Internship and become a Level 1 IT Support Specialist, working from Tashkent to support US-based companies. Collaborate with experts, earn valuable certifications, and gain hands-on learning experience.

Requirements

• Exceptional communication and interpersonal skills, with English language proficiency at a minimum of B2
• Strong analytical skills coupled with meticulous attention to detail
• Excellent problem-solving skills and analytical thinking
• Ability to work in US timezones, requiring you to work between 16:00 and 02:00 Tashkent time
• Capacity to work effectively within a team context and adhere to instructions

Responsibilities

• Participate in daily training sessions led by US-based senior support specialists
• Collaborate with the team to learn about hardware and software basics
• Provide support for popular office applications, including Microsoft Office
• Develop and maintain documentation regarding IT processes and protocols
• Assist in setting up and configuring computer systems and related peripherals
• Conduct basic troubleshooting for printers, scanners, and other office equipment
• Work on exciting IT-related projects with your team!

Preferred Qualifications

• Previous experience in customer service, call center, or technical support is advantageous (preferred)
• Fundamental knowledge of computer hardware, software, and networking principles (preferred)
• Proficiency in Microsoft Office applications and a basic understanding of Microsoft 365 (preferred)