Remote Junior Technical Support Specialist (SaaS/CRM)

Summary

Join our dynamic team as a Technical Support Specialist and provide high-quality support for our SaaS/CRM platform, troubleshooting technical issues, assisting clients in onboarding, and configuring systems to meet customer needs. This is a fantastic opportunity to work with a vibrant culture that’s at the forefront of innovative technology.

Requirements

• 1 to 3 years of experience in technical support for SaaS or CRM platforms
• Experience supporting cloud-based environments and web applications
• Proven track record in managing CRM configurations, system setups, and user customizations
• Strong ability to identify, troubleshoot, and resolve technical issues
• Analytical skills for diagnosing issues with web/cloud-based applications, databases, or integrations
• Experience in SaaS support and troubleshooting user issues in web-based systems
• Background in writing technical content, including FAQs, troubleshooting guides, and step-by-step instructions
• Proficiency in using help desk/ticketing software (e.g., Zendesk, Freshdesk) to manage, prioritize, and resolve customer queries
• Strong attention to detail in diagnosing and fixing issues, testing solutions, and documenting processes
• Ability to maintain a customer-first attitude, ensuring satisfaction while solving technical problems

Responsibilities

• Provide expert support for SaaS and CRM systems, addressing technical issues and client inquiries
• Onboard new customers by configuring platforms to meet their business needs
• Manage software integrations, databases, and SaaS products with precision
• Utilize your intermediate Microsoft Excel skills to effectively manage and analyze client data
• Communicate clearly and professionally in writing to resolve technical issues and guide clients through system setups

Preferred Qualifications

• Familiarity with the real estate sales, leasing, or property development sector is desirable but not essential
• Experience with API integration and troubleshooting

Benefits

• Full time work from home offshore contractor employment from our client’s Australian headquartered company
• 13th month pay guaranteed on top of monthly pay
• HMO allowance (monthly) on top of monthly pay
• 20 days paid leaves per annum (10 VL & 10 SL) Prorated
• Observance of Australian Holidays or PH Holidays (depends on discussion)