Remote MAC/PC Field Technician

Summary

Join Lincoln Computer Services as a full-time Level I/II MAC and PC Support Engineer with extensive hands-on experience in iMac and MacBook repairs, OSX operating systems, and Windows environments. Provide phone support, remote remediation, troubleshooting, and onsite installations to clients.

Requirements

• Knowledge of MAC and Windows operating systems and desktop applications
• Experience with installing, configuring, and administering a broad range of technologies
• Excellent written and verbal communication skills

Responsibilities

• Provide phone support and remote remediation for workstation issues
• Troubleshooting and resolving customer system problems across a broad range of technologies
• Provide remote installations of new software and upgrades
• Provide remote installation of service Packs and security updates
• Provide onsite support and installations to clients when necessary
• Provide help desk support including analyzing and resolving end-user issues

Benefits

• Competitive salary
• Training and education
• Medical benefits
• Dental benefits
• Vision benefits
• 401k retirement plan
• Generous paid time off