Remote Manager, Clinical Care - Clinical Navigation

Summary

Join our team as a Clinical Navigation Manager and lead the day-to-day efforts of our Clinical Navigation clinicians, helping them achieve individual and team-level goals while delivering high-quality outcomes for our members.

Requirements

• Active Medical NP/PA license and board certification, with a willingness to obtain additional state licenses as needed
• 5+ years of clinical experience required
• 2+ years of people management experience preferred
• Strong organizational and team-building skills
• Ability to work efficiently, be detail-oriented, and adapt in a rapidly changing environment
• Exceptional communication skills with a positive and respectful approach
• Proven experience leading teams or initiatives with measurable results
• Proficiency in technology and data-driven decision-making
• Proven ability to manage change and adapt in a fast-paced, evolving organization

Responsibilities

• Actively track and manage performance for all clinicians under your leadership, ensuring timely and high-quality care delivery
• Manage team members to meet performance metrics, including volumes, customer commitments, service line agreements, and performance guarantees
• Collaborate with the Quality and Clinical Excellence (CE) teams to promote the highest level of care and service excellence
• Partner with Human Resources Business Partners (TAO) to develop formal remediation plans when necessary
• Support the growth and development of individual clinicians, helping them achieve their professional goals
• Serve as a bridge between clinical leadership and clinicians to implement workflow changes and drive continuous improvement
• Communicate team vision, updates on organizational processes, and champion changes that impact the navigation team
• Represent the team in cross-functional collaborations and partner with service line leaders to enhance workflows
• Ensure that clinical navigation services are in alignment with the organization’s values and objectives
• Cultivate a positive and inclusive team culture that promotes collaboration, trust, and a sense of belonging
• Recognize and celebrate individual and team achievements
• Promote an environment of transparency, openness, and respect to drive team morale and job satisfaction across the team

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off (
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations