Remote Manager II, Credit & Collections

We’re transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role - We are currently seeking an experienced Manager who will own the Credit & Collections operations of our e-Commerce Retailer business and report to the Head of Credit & Collections. This role will directly manage a Team of Credit & Collections Analysts and help drive related transformation initiatives to help improve working capital and improve our accounts receivable aging. Additionally, this role will help with related leadership reporting, metrics, and SOX activities as needed.

About the Team - The Credit & Collections Team is a part of our Accounting Department and reports into our Head of Accounting Operations. The Credit & Collections Team is responsible for B2B collections and related customer service, credit reviews for new and existing customers, cash application and record-keeping, and AR customer data management (CDM). We work closely with the Instacart Billing, Accounting, Deal Desk, Legal, Sales, and Financial System Teams in our day-to-day work.

About the Job

Lead the Credit & Collections Team, including both full-time employees and BPO vendor staff, ensuring high-performance outcomes.Develop, implement, and monitor Credit & Collection policies and procedures.Manage accounts receivable accounting activities, including month-end reporting, AR GL reconciliations, flux analysis, and SOX control compliance.Facilitate quarterly and annual third-party financial audits by providing necessary documentation and insights.Identify opportunities for process improvement in the Credit, Collections, Cash Application, CDM, and Billing functions; lead related implementation of process and system changes as needed.Collaborate with cross functional stakeholders to enhance Credit & Collection strategies and tools to drive results on cash flow and accounts receivable aging reduction.

About You

Minimum Qualifications

• Bachelor’s degree or higher.
• Significant experience and subject matter expertise in billing, collections, credit, cash application, and CDM accounting operations.
• Intermediate experience in accounting principles and applications, such as understanding journal entries, subledger operations, revenue recognition and reserve standards, GL reconciliations, flux analysis, and the revenue audit cycle.
• Strong background in managing and leading diverse teams, including BPO staff.
• Proven Experience implementing accounts receivable systems and automating related processes.
• Capable of managing projects against daily work initiatives against deadlines.
• Excellent written and verbal communication skills, with significant analytical and interpersonal abilities.

Preferred Qualifications

• Demonstrated experience successfully navigating a fast-paced, tech environment for large business organizations.
• Proficiency in Oracle, Salesforce, JIRA, D&B, and big data reporting tools.
• Experience providing input on commercial agreement redlines and negotiations from a credit risk and AR operational perspective.
• Current knowledge of industry best practices and innovations.
• Advanced certifications in credit or related educational areas.

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$137,000—$152,000 USD

WA

$131,000—$146,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$126,000—$140,000 USD

All other states

$113,000—$126,000 USD