Remote Manager, Network Security

Come join Deepwatch’s team of world-class cybersecurity professionals and the brightest minds in the industry. If you’re ready to challenge yourself with work that matters, then this is the place for you. We’re redefining cybersecurity as one of the fastest growing companies in the U.S. – and we have a blast doing it!

Who We Are

Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch’s cloud-based security operations platform, Deepwatch provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business.

Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit.

Deepwatch recognition includes:

• 2023, 2022 and 2021 Great Place to Work® Certified
• 2023 and 2022 Forbes America’s Best Startup Employers
• 2023 and 2022 Fortress Cybersecurity Award
• 2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners
• 2022 Cigna Healthy Workforce Silver Designation
• 2022 Cybersecurity Excellence Award for MDR

Manager, Network Security

Location: This job is available to work in one of our hub locations: Tampa, FL; Denver, CO; DC metro area, CA (Bay area), Austin, TX and will be hybrid

As a Manager, Network Security you will report directly to the Director, Platform Engineering and will be responsible for leading and mentoring the Network Security team, while enhancing and structuring the service offering for future expansion. This structure will include standardization of processes, establishment of a Knowledge Management practice, identification and reporting of KPIs, objectives, and metrics while assisting leadership in validating the profitability of the team through management of budgeted costs, and operational expenditures.

As a leader you will continually assess the talent, skills, and career potential of your team to ensure the delivery of only the greatest customer experiences.  Your responsibilities will encompass building and nurturing strong customer relationships in close collaboration with other internal stakeholders. This includes providing guidance, expert insight, requirements, dependencies, and direction to product development teams for enhancing the capabilities of the team.  This role requires a focus on leadership, customer value and experience, cross-functional services integrations, service resiliency, business partnership, and collaboration.  Ultimately, your contributions will play a vital role in fulfilling Deepwatch’s mission of delivering exceptional value to our shareholders, customers, and employees.

If you are passionate about building, developing and leading a managed services engineering team in a remote, work-from-home environment, and you are able to adapt & stay positive in a dynamic work environment, we want to hear from you.

In this role, you’ll get to:

• Be responsible and accountable to the establishment and maintenance of standardized processes, efficiency measurements and Knowledge Management practice to ensure quality delivery of service components, including development and maturation of procedures and processes
• Be responsible and accountable to the identification and reporting of KPIs, objectives, Internal SLAs, and metrics while assisting leadership in validating the profitability of the team through management of budgeted costs, and operational expenditures
• Implement the technical and administrative requirements of the Network Security practice at Deepwatch, including: deliverable design, inter-program and cross-functional communication, etc.
• Provide in-depth mentoring to Firewall engineers
• Ensure ²⁴⁄₇ operations are running smoothly to meet customer needs
• Keep abreast of security news, techniques, and trends, tooling, feature releases and bugs, including potential impact and value to our customers
• Review and Enhance Services Runbooks & Playbooks
• Assist in developing testing methodologies, requirements, and value proposition for new and emerging technologies
• Attend (as needed), current and potential customer escalations, discussions, reviews, and other front facing meetings to ensure collaboration and positive relationships with customers
• Perform other duties as assigned

You’ll be successful in this role, if you:

• Demonstrate understanding of Network Security engineering, administration, and associated terminologies by obtaining and maintaining, within your first year, at least one of the following certifications: CISM, CISSP, Palo Alto PCNSA, Cisco CCNA, or Fortinet NSE
• Leverage your previous leadership experience and knowledge of ITIL Service management and Agile frameworks to hire, manage, and develop a ²⁴⁄₇, technical customer support team equating in delivery of value to customers in a dynamic environment
• Foster and maintain strong stakeholder relationships, including customers, as needed, and collaborate directly with other Deepwatch Expert leaders
• Establish and continually refine daily processes and procedures by constant awareness of team approach to solving problems
• Continuously evaluate individual and team skills, quality of work, knowledge, and experience while leveraging team strengths to break down barriers to the team’s success
• Can effectively communicate with technical and non-technical audiences, including customer, individual contributor, leadership and executive levels
• Prioritize caseload in accordance with appropriate SLAs, capabilities of team members, and documented SLAs to cases are assigned, actively worked, and resolved in an efficient and timely manner
• As required, be available for periodic after-hours calls, including nights and weekends work to effectively support the team and Deepwatch customers
• Serve as a role model of Deepwatch’s Core Values and embody the Deepwatch Leadership Attributes of Ownership, Deliver Results, Hire & Develop the Best, Have Backbone; Disagree and Commit, and Earn Trust
• Possess experience in cybersecurity operations, Firewall management & network topologies, architectures and operational components e.g. Monitoring, Alerting, Netflow, etc.
• Demonstrate a strong understanding of network architecture and network infrastructure engineering

ITAR Compliance

This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following:

• A citizen of the U.S.;
• A lawful permanent resident of the United States;
• A person admitted to the United States as a refugee; or
• A person that has been granted asylum by the United States government.

The intent of this requirement is not to verify employment eligibility overall, but to ensure compliance with import/export regulations. If you do not meet these requirements, we encourage you to apply for other open roles at Deepwatch. This information will be verified upon offer of employment.

The anticipated salary range for this role is $152,000 to $228,000 + stock options + benefits. Actual compensation may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.

What We Offer:

Deepwatch is excited to provide benefits designed to support team members and their families. Including:

• Medical, dental, vision, and disability insurance
• Flexible Time Off (FTO), 9 company holidays, sick leave and 8-Weeks Paid Parental Leave
• Unique professional development benefits, starting at $3,000 annually
• Wellness contests and monthly educational programs
• 401(K) retirement program with employer match
• Learn more here: Deepwatch Benefits

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.  Please review our DEI Statement here.

Deepwatch welcomes and encourages applications from people with disabilities and accommodations are available on request for candidates taking part in all aspects of the selection process. Please inform your recruiter or contact [email protected] for further information.

All Deepwatch employees are expected to:

• Be interested in and able to work remotely from a home office when not at a corporate office
• Pass a pre-employment background and drug screen in accordance with applicable laws

Deepwatch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

By submitting your application, you agree that Deepwatch may collect your personal data for recruiting, global organization planning, and related purposes. The Deepwatch Privacy Policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Deepwatch’s use of your personal information.