Remote Manager, Network Security

Summary

Join Deepwatch's team of world-class cybersecurity professionals and contribute to delivering exceptional value to shareholders, customers, and employees. As a Manager, Network Security, you will lead and mentor the Network Security team, enhance service offerings, and standardize processes.

Requirements

• Demonstrate understanding of Network Security engineering, administration, and associated terminologies by obtaining and maintaining, within your first year, at least one of the following certifications: CISM, CISSP, Palo Alto PCNSA, Cisco CCNA, or Fortinet NSE
• Leverage your previous leadership experience and knowledge of ITIL Service management and Agile frameworks to hire, manage, and develop a 24/7, technical customer support team equating in delivery of value to customers in a dynamic environment
• Foster and maintain strong stakeholder relationships, including customers, as needed, and collaborate directly with other Deepwatch Expert leaders
• Establish and continually refine daily processes and procedures by constant awareness of team approach to solving problems
• Continuously evaluate individual and team skills, quality of work, knowledge, and experience while leveraging team strengths to break down barriers to the team’s success
• Can effectively communicate with technical and non-technical audiences, including customer, individual contributor, leadership, and executive levels
• Prioritize caseload in accordance with appropriate SLAs, capabilities of team members, and documented SLAs to cases are assigned, actively worked, and resolved in an efficient and timely manner
• As required, be available for periodic after-hours calls, including nights and weekends work to effectively support the team and Deepwatch customers
• Serve as a role model of Deepwatch’s Core Values and embody the Deepwatch Leadership Attributes of Ownership, Deliver Results, Hire & Develop the Best, Have Backbone; Disagree and Commit, and Earn Trust
• Possess experience in cybersecurity operations, Firewall management & network topologies, architectures, and operational components e.g. Monitoring, Alerting, Netflow, etc
• Demonstrate a strong understanding of network architecture and network infrastructure engineering

Responsibilities

• Be responsible and accountable for the establishment and maintenance of standardized processes, efficiency measurements, and Knowledge Management practice to ensure quality delivery of service components
• Be responsible and accountable for the identification and reporting of KPIs, objectives, Internal SLAs, and metrics while assisting leadership in validating the profitability of the team through management of budgeted costs, and operational expenditures
• Implement the technical and administrative requirements of the Network Security practice at Deepwatch, including deliverable design, inter-program and cross-functional communication, etc
• Provide in-depth mentoring to Firewall engineers
• Ensure 24/7 operations are running smoothly to meet customer needs
• Keep abreast of security news, techniques, and trends, tooling, feature releases and bugs, including potential impact and value to our customers
• Review and Enhance Services Runbooks & Playbooks
• Assist in developing testing methodologies, requirements, and value proposition for new and emerging technologies
• Attend (as needed), current and potential customer escalations, discussions, reviews, and other front-facing meetings to ensure collaboration and positive relationships with customers
• Perform other duties as assigned

Benefits

• Medical, dental, vision, and disability insurance
• Flexible Time Off (FTO), 9 company holidays, sick leave, and 8-Weeks Paid Parental Leave
• Unique professional development benefits, starting at $3,000 annually
• Wellness contests and monthly educational programs
• 401(K) retirement program with employer match