Remote Manager of Clinical Delivery

Summary

Join our team at Vesta Healthcare as a nursing leader and help us improve the quality of life for caregivers and care recipients. We're looking for someone with experience in chronic care management, remote patient monitoring, and valuable based care of vulnerable populations. As a leader, you'll provide coaching and development to a multidisciplinary team, manage productivity measures, and collaborate with other managers to ensure the team is appropriately staffed.

Requirements

• Registered Nurse with a New York State license AND a compact license (required)
• Bilingual and fluent in both English AND Spanish (required)
• 4+ years of nursing experience within acute care (required)
• 2-3 years of experience leading/managing a clinical team of at least 15+ reports overseeing several complex projects simultaneously (required)
• Familiarity with managed care plans/structure in New York State (required)

Responsibilities

• Provide leadership, coaching, and development to a multidisciplinary team of individuals performing care management
• Assist in evaluating capacity planning, hiring, and training of new employees
• Manage, analyze and deliver productivity measures to the team and higher management while including operational metrics and benchmarks
• Collaborate with other Managers of Clinical Delivery in ensuring the team is appropriately staffed and find coverage when needed
• Assist in implementing and educating new clinical programming across our clinical pods
• Provide clinical oversight and utilize critical thinking skills to support the team in addressing escalated member challenges/concerns
• Identify inefficiencies and opportunities for quality improvement. Create process improvement to achieve member and clinician satisfaction
• Track, analyze and manage key performance indicators (KPIs) and metrics for their team
• Serve as a subject matter expert for chronic care management (CCM), Transitions of Care (TOC) and remote patient monitoring (RPM)
• Support the development of strategies to help scale the program
• Collaborate with cross departmental leads in analytics, product/engineering and business operations to drive efficiencies and quality improvement and effectiveness of the clinical team and outcomes
• Collaborate with Clinical Leadership and Clinical Accounts Liaison to ensure partner needs and expectations are met

Preferred Qualifications

Experience managing a remote team