Sales/Customer Success Marketplace Specialist

Summary

Join Canibuild as a Marketplace Specialist and play a vital role in driving revenue growth and customer satisfaction within the architectural and building sectors. You will be responsible for acquiring new clients, retaining existing ones, and identifying cross-selling opportunities. This role involves close client engagement to provide tailored solutions and optimize their marketplace experience. You will contribute to the expansion of Canibuild's marketplace by conducting market research, collaborating with internal teams, and using data insights for strategic decision-making. The position requires a bachelor's degree in a related field and proven B2B sales or account management experience. It offers a competitive salary, full-time remote work, and career growth opportunities within a dynamic global environment.

Requirements

• Bachelor's degree in architecture, construction management, civil engineering, or a related field
• Proven experience in B2B sales or account management, ideally within a tech start-up
• Strong understanding of the architectural and building industry
• Excellent communication and negotiation skills
• Ability to work efficiently in remote teams and handle multiple projects
• Data-driven mindset with strong analytical skills
• Ready to work in US shift: 7:30 PM to 4:30 AM IST, Monday to Friday

Responsibilities

• Drive new sales and identify potential client leads
• Manage client relationships, ensuring customer success through upselling and cross-selling
• Provide expert consultation on marketplace products tailored to specific build types
• Conduct market research to align marketplace strategies with industry trends
• Work closely with internal teams to stay up-to-date on product enhancements
• Use data insights to support informed decision-making and strategic initiatives
• Assist clients with seamless onboarding and ongoing marketplace integration
• Monitor and report on marketplace performance through KPIs
• Deliver client training and resources to enhance marketplace success
• Create feedback loops for clients to improve marketplace offerings

Benefits

• Competitive salary package
• Full-time remote work
• Career growth opportunities within a global, dynamic environment
• Engagement in a collaborative and innovative company culture