Microsoft D365 CE Practice Director

Summary

Join Ludia Consulting as a Practice Director for our Microsoft D365 CE team and lead client relationships, customer satisfaction, operational excellence, and resource management while building a strong team to scale and grow.

Responsibilities

• Strong ability to manage customer relationships and customer delivery strategies, including being a trusted advisor
• Strong leadership skills and a deep desire to train, grow and support a consulting team
• Manage and solve various complex customer delivery and customer challenges
• Manage D365 CE client deliverables and maintain project KPIs according to Ludia standards
• Participating in sales pursuits and leading discovery, system configuration, proposals, and client presentations
• Overseeing and meeting regularly on the projects of your Project Managers (PMs), to ensure PMs have the resources and tools they need to complete their projects
• Helping PMs resolve issues so that their projects can be successful, and clients are satisfied and evangelists of Ludia
• Ownership of a dashboard/report to report utilization, burn-rate and profitability of current projects
• Mentoring direct reports by providing career development goals, meeting regularly, writing and delivering semi-annual reviews, and advocating for their career advancement
• Ensuring team members are continually advancing in their certifications within the Microsoft D365 toolkit, and to meet partnership goals overall
• Participate in recruiting and interviewing new candidates to join Ludia