Remote ML Engineer

Summary

Join Help Scout's mission to deliver powerful AI-powered platforms and build delightful customer service experiences. As a highly skilled engineer with expertise in LLMs and Generative AI, you will have a unique impact on the success of our business.

Requirements

• You are a highly skilled, hands-on engineer with a strong focus on developing and implementing practical ML solutions that address real-world challenges
• You have expertise and experience with LLMs and Generative AI
• You have practical experience with ML techniques for search and retrieval
• A lot of our work is exploratory and you are equally comfortable with self-directing work, as well as collaborating with the team
• You have a passion and curiosity for science and data-driven results to validate your ideas are hitting their goals
• You are a great communicator and have an excellent command of written and spoken English
• You understand the need to balance business and customer needs with agile delivery of tightly scoped, scalable code that stands the test of time

Responsibilities

• Help build best-in-class AI powered services from the ground up
• Craft and maintain workflows to gather data, train and evaluate models and processes
• Integrate tightly into our existing team, acting as a bridge between generalist backend engineers who may not have specific ML experience
• Make purposeful and data-driven improvements - develop key metrics that can inform decisions on the viability or success of a solution
• Advocate for smaller, incremental changes and rapid-delivery to continually add value for our customers whilst being flexible to change
• Collaborate with several other stakeholders to support the success of our work, such as Product Managers, Designers and other Engineers

Benefits

• Each role at Help Scout has a pay range aligned to our salary formula and based on national market data
• Our remote compensation philosophy is not based on the employee’s geographic location. You are paid the same no matter where you live
• The salary range for this role is $162,000-$187,000