Remote Network Engineer

Summary

Join our hosting team as a Network Engineer to deliver high levels of availability, performance, and security for our hosted services. As a key member of the team, you will oversee the ongoing delivery, administration, and security compliance of the network infrastructure underpinning our hosted services.

Requirements

• Good knowledge and hands-on experience of configuring, troubleshooting and maintaining Cisco networking equipment in a data center environment, ideally using Cisco Nexus switches and Cisco ASA firewalls
• Good network design and management skills and experience, including setting up firewall rules, dynamic routing, load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs
• Good experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements

Responsibilities

• Provide expert-level support for the network infrastructure that underpins our data center based services
• Ensure that network service levels are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified
• Ensure that network and related activities are completed within agreed timelines and/or in line with agreed schedules
• Work with technical architects, project managers and other stakeholders to identify, assess, select and present appropriate network solutions for their needs
• Develop, implement and test disaster recovery and/or network fail-over plans as required
• Maintain operational acceptance criteria for network solutions to be supported by the hosting team, and work with the appropriate delivery teams to ensure that these are met before transition into production
• Ensure that network and associated service components under management are monitored 24x7 for availability, capacity and performance
• Monitor and report on network capacity across all network elements, and pro-actively identify and address potential issues in a timely manner
• Ensure that agreed network and access processes are followed and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools
• Ensure ongoing compliance with network and related security policies
• Ensure that network and related solutions are documented, including network diagrams, “as-built” configurations, IP address data, and support procedures e.g. “how to fail-over a connection”, etc

Benefits

• Provide consultation to customers and stakeholders on in-life customer solutions
• Provide 24x7 support as part of the wider hosting operations team