Remote Oracle Technical Analyst

Oracle Technical Analyst

Job Type: Full-Time, Remote

Location: Remote, (LATAM)

Compensation: in $USD

At Talentus, we are looking for you!

We are a US company with a strong presence in LATAM and across 20 countries around the world. Some of our key near-shore BPO services include smart-sourcing, dedicated or cluster teams, managed IT services, software outsourcing, and the top ERP & CRM solutions, driven by our practices across many different industries.

We are currently seeking a highly skilled and organized Oracle Technical Analyst to become a valuable addition to one of our US clients. The ideal candidate will have strong troubleshooting abilities, solid SQL knowledge, and excellent communication skills. You will work remotely to support front-end and back-end technical investigations, assist clients, and resolve application issues, ensuring consistency and alignment with business priorities.

Key Responsibilities:

- Investigate front-end Oracle application issues by capturing information, shadowing end users, and testing workflows.

- Perform back-end tasks including gathering log files, querying tables, updating database fields, and cycling servers.

- Document all activities, notes, resolutions, and create knowledge articles throughout the investigation lifecycle.

- Prioritize work based on issue severity while balancing both client and business needs.

- Collaborate with internal teams across various regions to ensure efficient issue resolution.

- Communicate effectively with clients and internal stakeholders to provide timely updates.

- Provide on-call support as needed during different shifts.

Requirements:

- Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or a related field.

- Minimum 4 years of related work experience.

- Strong proficiency in SQL and experience troubleshooting technical issues.

- Outstanding interpersonal skills with the ability to communicate efficiently with global teams and clients.

- Experience with Oracle E-Business Suite (EBS).

- Experience with Linux/Unix environments.

- Scripting or Programming Skills (e.g., Shell, Python).

- ITIL or Incident Management Certification.

- Database Management Experience.

- Experience with Cloud Services (Oracle Cloud, AWS, Azure).

- Version Control Systems (Git, SVN).

Preferred Qualifications:

- 5+ years of experience in application support, client/customer support, incident management, and problem management.

- Ability to work independently and in a team environment.

- Prior experience with Oracle environments or supporting large-scale applications.

What do we offer?

- Full-time remote role

- Competitive salary paid in $USD

- Opportunities for career growth and professional development

- Chance to collaborate with a global team across diverse industries and countries

- Continuous Learning and Improvement with Udemy courses.

- PTO - Birthday