Remote Oracle Technical Analyst

Summary

Join Talentus as an Oracle Technical Analyst, working remotely to support front-end and back-end technical investigations, assist clients, and resolve application issues.

Requirements

• Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or a related field
• Minimum 4 years of related work experience
• Strong proficiency in SQL and experience troubleshooting technical issues
• Outstanding interpersonal skills with the ability to communicate efficiently with global teams and clients
• Experience with Oracle E-Business Suite (EBS)
• Experience with Linux/Unix environments
• Scripting or Programming Skills (e.g., Shell, Python)
• ITIL or Incident Management Certification
• Database Management Experience
• Experience with Cloud Services (Oracle Cloud, AWS, Azure)
• Version Control Systems (Git, SVN)

Responsibilities

• Investigate front-end Oracle application issues by capturing information, shadowing end users, and testing workflows
• Perform back-end tasks including gathering log files, querying tables, updating database fields, and cycling servers
• Document all activities, notes, resolutions, and create knowledge articles throughout the investigation lifecycle
• Prioritize work based on issue severity while balancing both client and business needs
• Collaborate with internal teams across various regions to ensure efficient issue resolution
• Communicate effectively with clients and internal stakeholders to provide timely updates
• Provide on-call support as needed during different shifts

Preferred Qualifications

• 5+ years of experience in application support, client/customer support, incident management, and problem management
• Ability to work independently and in a team environment
• Prior experience with Oracle environments or supporting large-scale applications

Benefits

• Full-time remote role
• Competitive salary paid in $USD
• Opportunities for career growth and professional development
• Chance to collaborate with a global team across diverse industries and countries
• Continuous Learning and Improvement with Udemy courses
• PTO - Birthday