Remote Overnight Guest Experience Associate

Summary

Join Placemakr as an Overnight Guest Experience Associate and be part of a team that provides exceptional experiences to guests, residents, and partners. As the primary overnight point of contact, you will embody our Property Team Mission with each audit task and interaction, consistently demonstrating exceptional service even during overnight operational hours.

Requirements

• 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage
• Previous experience working overnight hours and utilizing independent judgement that is required from an overnight point of contact
• Previous experience communicating effectively with internal and external customers, both verbally and in writing
• Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!)
• Demonstrated ability to learn and complete night audit tasks (previous experience with hotel night audit systems and processes a plus!)
• You have the ability to independently complete assigned tasks (including maintenance, housekeeping or inventory-related tasks) with urgency
• You have a can-do attitude and the ability to work effectively in a collaborative environment
• You embody our Property Team Mission of Customer, Consistency and Community (Norms)
• You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right

Responsibilities

• Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider
• Foster a 'one team' mentality by collaborating effectively with fellow property team members
• Maintain a safe, secure and compliant environment for team members and guests
• Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB
• Communicate effectively with internal and external customers (i.e. guests, team members and vendors)
• Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards
• Audit guest check-ins and check-outs from previous day and forthcoming day to ensure proper processes have been completed
• Utilize maintenance, housekeeping, check-in, and other systems accurately
• Clear administrative, project-based or miscellaneous guest-related tasks from nightly queue and ensure all other outstanding tasks from the day are completed
• Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method
• Independently evaluate urgency of various situations (including housekeeping, maintenance, emergency, etc.) and escalate to appropriate leadership team members based on type of issue and urgent attention required
• Complete thorough and effective shift handovers at the conclusion of each shift

Benefits

• Competitive pay
• Stock options
• Generous monthly bonus program of up to $500/month
• Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all
• Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)
• Exclusive, Placemakr-branded swag through our Placemakr Stars Program
• Weekly Paychecks
• Yearly uniform stipend
• Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
• Paid Parental Leave
• Paid Life Insurance
• 401k + 4% employer matching program
• Paid Time Off to allow time for you to recharge
• ZayZoon as an option to access your paycheck before your payday
• Plus, discounts to stay at select Placemakr properties all over the US