Remote Patient Navigator, Denials/Medical Appeals Specialist

Summary

Join our innovative team at Amaze Health as we change healthcare in America, one patient at a time. We are looking for an independent, personable, fast learner to help us provide the best possible experience for every one of our members, every single time.

Requirements

• Minimum 3 years experience in financial counseling, patient financial services or insurance follow up in a healthcare or health insurance environment in any aspect of the revenue cycle process
• Minimum two (2) years experience providing patient communication, researching, and documenting patient insurance information
• Billing and coding experience required; medical billing certificate preferred
• Excellent communication and customer service skills with a focus on assisting patients in a healthcare environment
• Bilingual Spanish/English - preferred
• High school diploma or equivalent required. Associate degree preferred

Responsibilities

• Interact with our members across all communication channels (phone, chat, email, messaging, and our online portal)
• Work closely with our medical team to ensure our members get the care they require and the information they need to make the best healthcare decisions for themselves and their families
• Provide updates on any/all benefits investigations related to the member’s financial responsibility (such as co-pays, co-insurance)
• Serve as a patient advocate and functions as a liaison between the patient, insurance company and/or medical office(s)