Remote PAYGO Journey Analyst

Summary

Join OVO's PAYGO Value Stream Team as a PayGo Journey Analyst and contribute to making a difference in the lives of 750,000 customers. This is an exciting opportunity to shape the team and create career-defining moments while working towards Plan Zero.

Requirements

• Ideally have 3yrs plus experience of providing insight and data across Energy supplier processes, or a relatable and transferable market that has complex end to processes
• Have strong experience in dealing with data using BigQuery and preferably experience with other programming languages, such as using Python or R to interrogate large data sets and identify actionable insights
• You can demonstrate how you’ve influence business improvements using data and insight
• You are able to demonstrate the ability to provide clarity in a complex and changing environment
• Consistently demonstrates a strategic understanding of the area and wider business
• The ability to see the bigger picture and understand how a wide range of analytical outputs link together
• Adaptable to change with experience working in a fast-paced, ambitious, customer focused environment

Responsibilities

• Provide first class insight and concise data to understand and size opportunities to simplify, improve value and increase customer protections
• Provide data led evidence to support changes to reduce effort and failure demand and hence cost to operate
• Influence the wider data community across OVO to ensure that the correct data, structure and governance is in place to support PAYGO requirements
• Lead development of key reporting, likely handing this into BAU production teams
• Deliver collaborative solutions where data gaps or uncertainty is present
• Ensure that key data and insight dependencies have contingency, by working across your own data colleagues and more broadly
• Work with the suppliers and partners to ensure that critical and useful data is consumable

Benefits

• We’ll pay you between £45,760 and £60,000 , depending on your specific skills and experience
• You’ll be eligible for an on-target bonus of 15%
• 34 days of holiday (including bank holidays)
• Healthcare cash plan or private medical insurance depending on your career level
• Critical illness cover, life assurance, health assessments, and more
• Gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more
• Extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations
• Up to £400 off any OVO Energy plan (when you pay by Direct Debit)