Remote Payor Partnership Support Specialist

Summary

Join Grow Therapy as a Payor Partnership Support Specialist and be part of the team providing best-in-class experience to our Payor Partner Clinicians and Clients. This remote position requires strong customer support skills, attention to detail, and adaptability.

Requirements

• At least 2 years of experience in customer support (healthcare, billing or contact center)
• At least 1 year of experience assisting customers over the phone
• High attention to detail
• Experience with/knowledge of health insurance/billing

Responsibilities

• Answering live calls, chats and emails from our clinicians and clients
• Collaborating with other teams within the Customer Operations Department to help solve roadblocks for our stakeholders
• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours and location (remote OR in-office, your choice!)
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Team meditation
• Wellness Stipend
• In-office lunch and biweekly remote lunch on us!
• Continuous learning opportunities