Remote Personal Injury Intake Supervisor

Summary

Join our dynamic team at TorkLaw as we seek a Personal Injury Intake Supervisor to lead the intake team and contribute to delivering justice and fair compensation to those we serve.

Requirements

• 5+ years of experience in a high-volume call center
• Ability to track performance metrics, monitor calls, and optimize conversion rates
• Exceptional written and verbal communication skills, including experience drafting and reviewing legal documents, contracts, and correspondence
• Proven track record in managing and scaling teams successfully
• Ability to work collaboratively with support staff and attorneys, ensuring a coordinated and efficient intake process
• Strong attention to detail with analytical skills to track performance metrics and optimize processes
• Demonstrated ability to handle sensitive and confidential information with discretion

Responsibilities

• Lead and Supervise the Intake Team: Oversee the entire intake process, ensuring a smooth client experience from initial contact through case acceptance
• Reporting on Lead and Team Performance: Regularly provide deep insights into the effectiveness of lead generation and the intake team’s performance
• Analyze and Optimize Procedures: Continuously review and improve intake processes, making data-driven adjustments to ensure efficiency and accuracy

Benefits

• 12 paid holidays annually
• 10 days of paid vacation annually
• 10 days of sick leave annually
• Medical insurance
• 401(k) with 4% fully vested safe-harbor company match