Remote Phone Support Specialist

Hey! We’re The HOTH.

No, it’s not a Star Wars reference (but points if you noticed!). It stands for Hittem’ Over the Head - in other words, bludgeoning you with awesomeness.

It’s both a noun (our product/brand) and a verb (to HOTH someone or something), and it’s how our clients describe one of the world’s top search engine marketing companies.

About the Position:

Are you a customer service rockstar who’s ready to join a team that’s as fun as it is dedicated? We’re on the hunt for someone who’s passionate about delivering incredible support to our customers while enjoying the ride!

As a HOTH Phone Support Specialist you’ll be the go-to hero for answering customer inquiries and bridging communication between our customers and production team. You’ll handle tasks like emailing clients, speaking on the phone with client’s, providing industry-leading customer service, and bringing that signature HOTH energy to everything you do.

This is an entry-level, remote role with one of the top-rated companies in SEO & Internet Marketing. There’s also tons of room to grow — we love promoting from within!

You’ll start with a 2-week paid training period where we’ll teach you everything you need to know about SEO and our products to ensure your success.

Oh, and this gig comes with a full-time schedule (40 hours/week). Sounds good? Read on!

A typical “Day in the Life” as a Phone Support Specialist might look like:

• 40% responding to customer inquiries via email and phone, providing them with top-tier service and solutions.
• 30% collaborating with our production team to ensure smooth order completion and happy clients.
• 15% troubleshooting issues, answering questions, and guiding customers through their SEO journey.
• 10% keeping up with the latest SEO trends and product updates to help customers stay ahead.
• 5% brainstorming creative ways to improve the customer experience and make HOTH service even more awesome.

Important Note:

This role is only available to U.S. residents living in these states:

Alabama, Arizona, Florida, Georgia, Idaho, Louisiana, Maine, Maryland, Missouri, Montana, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Oregon, Texas, Utah, Virginia, West Virginia, and Wisconsin.

Perks of Being a HOTH Phone Support Specialist:

• Work from home (yes, in your PJs if that’s your thing)
• Flexible hours (somewhere in the 9-5 ballpark)
• HOTH Medical, Dental, and Vision insurance coverage
• 401k with a 3% match
• PTO for vacations, sick days, and holidays 🌴
• A monthly wellness stipend ($50 to keep you feeling your best)

About You:

• Super organized (color-coded planner, anyone?)
• Systems-minded (you’re all about process)
• Resourceful — if you don’t know the answer, you know how to find it!
• You thrive in dynamic environments and roll with the punches.
• Making people happy is your jam.
• You crush tasks like a pro and take pride in it.
• Your attention to detail is next level — you’re the one who spots typos from a mile away.
• “Inbox zero” is your daily routine.

Must-Haves:

• Top-notch customer service and phone skills.
• Clear and professional written and verbal communication in English.
• Ability to train during 9-5 EST hours.
• A positive, can-do attitude.
• Systems-oriented with strong computer skills.
• A reliable internet connection.

Bonus Points for:

• Basic knowledge of SEO & Internet Marketing (or the eagerness to learn).

About Us:

We’re not just another company - we’re a blast to work for. We’re a tight-knit, fast-growing team that believes in delivering killer results, but never forget to have fun along the way.

We started out as a scrappy startup in Chicago and have since grown into one of the world’s leading SEM service providers with over 20,000 users globally. Our mission is simple: help as many people as we can with Search Engine Marketing, and have a great time doing it.

Our team is based in St. Pete, Florida, with a large crew based around the U.S.!

Why You’ll Love Working with Us:

We’ve been named one of Tampa Bay’s Best Places to Work for 4 years in a row!

We’re fast-growing, fun, and 100% results-driven. No bullshitters.

We have awesome products and an even better team.

Our branding is wild — we have a 6’ tall HOTH monster costume we take everywhere.

You’ll be part of a small, tight team focused on delivering world-class support.

Ready to HOTH?

Application Instructions:

Fill out the form, and in the intro section, tell us a little about yourself, why you’re interested in this role, and include the word ‘banana’ somewhere. (We’re looking for creativity here, folks!)