Remote Prescription Verification Specialist

Summary

Join our team at 1-800 Contacts as a Data Process/Service Specialist, where you'll have the opportunity to shine with your customer experience skills. You'll be responsible for data entry, guiding customers through prescription verification, and providing an exceptional customer experience.

Requirements

• High school diploma (or GED equivalent)
• Great computer skills and technical literacy
• Technical aptitude
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that provides confidentiality
• Positive, solution-oriented mindset
• Ability to show up to work on time and work your scheduled shift

Responsibilities

• Process roughly 325 items or more per 8-hour shift following standardized processes
• Verify contact lens prescriptions by processing inbound faxes from customers and eye care providers
• Respond to emails and text messages from customers regarding their prescriptions
• Advise customers regarding any order adjustments
• Interact directly with customers through email, text messages and sometimes via the phone
• Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
• Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
• Perform other duties as assigned by managers

Benefits

• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses and glasses lenses and frames
• Tuition reimbursement for eligible courses
• Exposure to internships and training to other roles in the company
• PTO accrual and time off policy