Remote Program Coordinator, Dietary Supplements

Summary

Join the Program Management team at INFORMED as an integral member to support compliance activities associated with certifications of products and sites on the INFORMED Programs, supporting ongoing post-certification surveillance activities and administration of the INFORMED Programs.

Requirements

• Bachelor’s degree (or equivalent) in science, business or related field
• Broad IT competence (Word, Excel, Database etc.)
• Commercial awareness (desirable, not essential)
• Strong performer with good written, verbal, and electronic communication skills
• Well organized with acute attention to detail
• Strong interpersonal communications skills, with the ability to collaborate with a diverse group of individuals across multiple time zones and cultures
• Excellent time management skills – ability to multitask on numerous projects
• Ability to identify and contribute to solutions to problems that hinder process efficiency, customer care, and program effectiveness

Responsibilities

• Confirm that all relevant program documentation and sample testing has been completed with satisfactory results to allow certification of products, ingredients and sites on Informed programs
• Generate and issue certificates to Members upon completion of certification
• Work closely with manufacturing sites and LGC colleagues to facilitate certification through required compliance activities
• Track blind sampling, ensuring samples are purchased and submitted in line with program requirements
• Assist in post-certification surveillance activities, ensuring compliance against program requirements (including manufacturer re-reviews and Member reviews)
• Assist in the management and monitoring of program non-compliance cases, working closely with colleagues and Members to achieve successful resolution
• Work cohesively with Program Management colleagues to review Manufacturing Assessment Questionnaires (MAQs) and raw material lists against program criteria
• Contribute to report preparation, monitoring and management of actions in relation to Informed Manufacturer site audits, attending onsite audits (with an experienced member of staff where necessary) and liaising directly with Members
• Generate and distribute data reports to ensure internal teams are fully aware of relevant program management activities and required actions
• Ensure full traceability of all records by following group record keeping procedures
• Organize and maintain documents both in the Customer Relationship Management (CRM) database (Salesforce) and common shared drives as appropriate
• Field basic technical and compliance enquiries from commercial and operational teams and, when requested, Members
• Where required, perform relevant invoicing activities

Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long-term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately