Remote Public Safety Consultant

Summary

Join our growing team in the UK as a Product Consultant specializing in Records Management System (RMS) products and workflows to oversee configuration and business process analysis across police forces.

Requirements

• 2–5 years of experience as a product consultant or in public safety, with hands-on involvement in planning, delivery, and training of RMS, Case, Custody or Command and Control systems
• Strong communication and change management skills, able to create workflows that meet customer objectives and build user buy-in
• Proficient in Agile and Waterfall methodologies, with the ability to learn new technologies and adapt them for diverse user needs
• Commitment to diversity and inclusion, with excellent interpersonal, multitasking, and proficiency in PowerPoint, Excel, and Microsoft products
• Bachelor’s degree from an accredited institution

Responsibilities

• Establish and oversee RMS implementation processes, best practices, and clearly define roles for successful customer delivery and maintenance
• Manage end-to-end testing for defined product workstreams, integrations, and hardware, coordinating closely with stakeholders on change management
• Collaborate with training and marketing teams to ensure seamless deployment and understanding of new features, while gathering feedback to inform product priorities
• Support growth by assessing customer workflows, and work with project managers to align on key metrics, project risks, staffing, and budget needs
• Partner with the Training team to continuously update and improve training materials for an exceptional customer experience

Benefits

Willingness to travel up to 50% of the time