Remote Quality Assurance Analyst

About Bobtail

Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain. We envision a supply chain without friction, fraud, waste, and abuse where companies succeed based on the value they create.

We work in a unique way at Bobtail, where we value teams over individuals and encourage experimentation and iteration to constantly improve.  Teams are given flexibility in working towards a shared purpose and given the freedom to decide how they will accomplish their goals.

If you are an out of the box thinker that takes a proactive approach in collaborating with others to solve problems and achieve your goals - we would love to talk to you.

The things we value:

1. Mission
2. Teams over individuals
3. Collaboration
4. Communication
5. Iteration
6. Experimentation and failing fast
7. Initiative and solutions oriented approach
8. Documentation
9. Data
10. Mental health and work life balance
11. Diversity
12. Transparency

You should apply if you have:

• 3-5 years of B2B SaaS sales/ customer service experience
• Excellent written and verbal communication skills
• Fluency in both languages: Punjabi and English
• Relevant knowledge and experience in cloud computing - Salesforce is a plus
• Knowledge of quality assurance terminology, methods, and tools
• In-depth understanding of industry standards, company policies and services
• Strong analytical and problem-solving skills
• Great team player with the ability to work with minimal supervision

You will be responsible for:

• Plan, execute, and oversee inspection and testing of Bobtails services to confirm quality and conformance to specifications and deliverables
• Assist operations in tracking, documenting, and reporting quality levels as well as Onboarding, Retention and Buyout Specialist environmental, and health and safety goals/KPIs
• Analyze and investigate service complaints or reported quality issues to ensure resolution in accordance with company guidelines and external regulatory requirements
• Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints
• Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
• Provide training and support to quality assurance team that includes systems, policies, procedures, and core processes

Benefits

• Monthly Mental Break Day
• Paid Time Off
• Work from home (or wherever)
• Parental leave

Creating a diverse and inclusive workplace is Bobtail’s nucleus. We are an equal opportunity employer and embrace people of different backgrounds, cultures, religions, national origins, races, colors, genders, gender expressions, sexual orientations, ages, marital status, veteran status, experiences, abilities and perspectives.