Remote Resident Architect

Summary

Join Sourcegraph as a Resident Architect (RA) to shape and build the newer Professional Services organization, scoping, planning, and executing on customer-specific projects centered on improving adoption, utilization, and value demonstration of Sourcegraph's products for our largest and most strategic customers.

Responsibilities

• Start building a trusting relationship with your peers on the Professional Services, Sales, Customer Engineering, Post-Sales Technical Advisory, Support, and other internal teams
• Learn about our products, our value proposition, our customers, our team, and our processes, and our existing materials
• Become proficient in Professional Services tools and processes, including how we sell and execute on engagements
• Review current and prospective RA customers, developing an understanding of typical RA engagements, the value we add, and the problems we solve for
• Work directly with RA customers and their account teams to lead RA engagements
• Scope, design, and execute RA projects to solve a variety of customer-specific problems
• Develop generalized materials, using artifacts and learnings from your RA projects, to set up RA and account teams for better future success
• Demonstrate the ability to train technical administrators and Sourcegraph end-users at a high level using both standard and customer practices
• Serve as an advocate on behalf of your customers by bringing important insights, observations, and feedback back to internal teams
• Use your gained technical understanding of Sourcegraph, code search, and AI coding assistants to effectively collaborate with Engineering and Product teams to drive RA customers to better technical success
• Collaborate closely with Technical Success, Sales, Engineering, and Product on what you observe and learn from customers to drive GTM and product improvements in the future
• Iterate on and mature existing processes, templates, and tools to better service our customers
• Establish yourself as a thought leader and evangelist by using your insights to teach prospective customers new and better ways to get value from Sourcegraph