Remote Salesforce Admin, Copado Technical Support Specialist

Summary

Join our dynamic team as a Salesforce Admin & Copado Technical Support Specialist, providing advanced technical support to customers, managing support tickets, and working closely with non-technical and technical teams.

Requirements

• Advanced Salesforce Admin Certification (preferred)
• 3+ years of experience in Salesforce administration
• Hands-on experience with Copado for deployment and version control
• Strong problem-solving skills and the ability to work collaboratively across teams
• Experience with QA processes to ensure accurate testing and verification of support tickets
• Excellent communication skills and customer service orientation
• Ability to manage multiple tasks and prioritize based on urgency and impact

Responsibilities

• Triage and manage support tickets, ensuring timely and accurate resolutions
• Provide advanced Salesforce administration, including no-code support for customers
• Utilize Copado to manage deployment processes and assist with troubleshooting deployment issues
• Collaborate with developers for code-related support issues
• Perform quality assurance (QA) testing on tickets before passing completed work to customers
• Work directly with customers to resolve admin-level issues and guide them through solutions
• Ensure all customer issues are thoroughly documented and tracked in the support system

Preferred Qualifications

• Experience working in a customer-facing technical support role
• Familiarity with Jira, Zendesk, or other ticketing and support systems
• Basic understanding of Salesforce development principles

Benefits

• Competitive salary and benefits package
• Remote work flexibility
• Opportunities for growth and continuous learning within the Salesforce ecosystem