Remote Salesforce Admin, Copado Technical Support Specialist
LNB Solutions Inc.
πRemote - Worldwide
Please let LNB Solutions Inc. know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our dynamic team as a Salesforce Admin & Copado Technical Support Specialist, providing advanced technical support to customers, managing support tickets, and working closely with non-technical and technical teams.
Requirements
- Advanced Salesforce Admin Certification (preferred)
- 3+ years of experience in Salesforce administration
- Hands-on experience with Copado for deployment and version control
- Strong problem-solving skills and the ability to work collaboratively across teams
- Experience with QA processes to ensure accurate testing and verification of support tickets
- Excellent communication skills and customer service orientation
- Ability to manage multiple tasks and prioritize based on urgency and impact
Responsibilities
- Triage and manage support tickets, ensuring timely and accurate resolutions
- Provide advanced Salesforce administration, including no-code support for customers
- Utilize Copado to manage deployment processes and assist with troubleshooting deployment issues
- Collaborate with developers for code-related support issues
- Perform quality assurance (QA) testing on tickets before passing completed work to customers
- Work directly with customers to resolve admin-level issues and guide them through solutions
- Ensure all customer issues are thoroughly documented and tracked in the support system
Preferred Qualifications
- Experience working in a customer-facing technical support role
- Familiarity with Jira, Zendesk, or other ticketing and support systems
- Basic understanding of Salesforce development principles
Benefits
- Competitive salary and benefits package
- Remote work flexibility
- Opportunities for growth and continuous learning within the Salesforce ecosystem
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Please let LNB Solutions Inc. know you found this job on JobsCollider. Thanks! π