Salesforce Administrator/Developer

Summary

Join our team as a Salesforce Administrator and take advantage of great company culture, growth opportunities, and a competitive salary. Enjoy permanent work-from-home flexibility, comprehensive health insurance, paid holidays, and time off. Get free HIPAA certification and participate in incentives like performance bonuses.

Requirements

• Salesforce Certification: Salesforce Administrator certification required
• Experience: Minimum of 3-5 years of experience in Salesforce administration
• Technical Skills: Proficiency in Salesforce configuration, customization, and automation tools like workflows, process builder, and flows
• Data Management: Strong understanding of data hygiene, integrity, and security practices
• User Support: Excellent problem-solving skills with experience in user support and training

Responsibilities

• Maintain and enhance the Salesforce CRM system, including system upgrades and ensuring data hygiene and integrity
• Manage configuration changes in a sandbox environment and move data between environments using continuous delivery/integration tools
• Build and coordinate complex dashboards, views, and reports using Salesforce standard and custom objects
• Collaborate with the Salesforce Manager and stakeholders to identify, define, and implement changes and enhancements to meet business requirements
• Provide user support and manage support tickets, troubleshooting issues to ensure smooth operation
• Implement complex business processes using workflows, process builder, approval processes, and flows
• Customize applications in Lightning Experience, including page layouts, fields, tabs, and business processes
• Handle all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups
• Conduct user training, create training materials on basic Salesforce navigation, and monitor user adoption
• Perform data integrity tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts
• Ensure the security and integrity of the application software by defining object- and field-level security, maintaining role hierarchies, and sharing rules
• Work with various Salesforce standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards
• Assist in implementing identified and recommended areas within Sales and Customer Services processes that can be improved via system enhancements and automation
• Handle projects, including less complex ones, ensuring proper implementation and completion under the guidance of the Senior Salesforce Administrator
• Manage data integration processes, ensuring seamless data flow between Salesforce and other systems, and promptly resolve data integration issues
• Escalate concerns to the Senior Salesforce Administrator for proper guidance and resolution
• Perform other ad-hoc duties as needed, demonstrating flexibility and adaptability in a dynamic work environment

Benefits

• Monthly basic salary is $1200 per month
• Permanent Work-From-Home opportunity
• HMO and Dependent Coverage
• Paid US Holidays
• Paid Time Off
• Free HIPAA Certification
• Incentives e.g. performance incentives, referral bonuses, and attendance incentives