Remote Salesforce Developer, Copado Support Specialist

Summary

Join our team as a Salesforce Developer & Copado Support Specialist, combining technical expertise with customer-facing support to ensure smooth operations for our clients.

Requirements

• Salesforce Platform Developer I Certification (required)
• Extensive experience with Salesforce Aura components
• 3+ years of experience in Salesforce development, including Apex, Visualforce, Lightning, and flows
• Hands-on experience with Copado for deployment and version control
• Experience working in a customer-facing technical support role
• Familiarity with Zendesk or similar customer support platforms
• Strong problem-solving skills and attention to detail
• Ability to work collaboratively across teams, with excellent communication skills

Responsibilities

• Triage and resolve support tickets, providing expert-level Salesforce development support and troubleshooting
• Perform Salesforce development (Apex, Visualforce, Lightning components, Aura components, flows) to resolve customer issues or implement new features
• Manage and troubleshoot Copado deployment processes, ensuring smooth deployments for all environments
• Collaborate with developers on code-related issues and assist customers with no-code support
• Conduct quality assurance (QA) testing on all resolved tickets before passing them to customers
• Engage with customers directly to troubleshoot issues and guide them through complex technical solutions
• Document all customer interactions and technical issues in the Zendesk system

Preferred Qualifications

• Experience in customer support or consulting environments
• Familiarity with Jira or similar issue-tracking systems

Benefits

• Competitive salary and benefits package
• Remote work flexibility
• Opportunities for growth and continuous learning within the Salesforce ecosystem