Remote Salesforce Developer, Copado Support Specialist

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LNB Solutions Inc.

πŸ“Remote - United States

Job highlights

Summary

Join our team as a Salesforce Developer & Copado Support Specialist, combining technical expertise with customer-facing support to ensure smooth operations for our clients.

Requirements

  • Salesforce Platform Developer I Certification (required)
  • Extensive experience with Salesforce Aura components
  • 3+ years of experience in Salesforce development, including Apex, Visualforce, Lightning, and flows
  • Hands-on experience with Copado for deployment and version control
  • Experience working in a customer-facing technical support role
  • Familiarity with Zendesk or similar customer support platforms
  • Strong problem-solving skills and attention to detail
  • Ability to work collaboratively across teams, with excellent communication skills

Responsibilities

  • Triage and resolve support tickets, providing expert-level Salesforce development support and troubleshooting
  • Perform Salesforce development (Apex, Visualforce, Lightning components, Aura components, flows) to resolve customer issues or implement new features
  • Manage and troubleshoot Copado deployment processes, ensuring smooth deployments for all environments
  • Collaborate with developers on code-related issues and assist customers with no-code support
  • Conduct quality assurance (QA) testing on all resolved tickets before passing them to customers
  • Engage with customers directly to troubleshoot issues and guide them through complex technical solutions
  • Document all customer interactions and technical issues in the Zendesk system

Preferred Qualifications

  • Experience in customer support or consulting environments
  • Familiarity with Jira or similar issue-tracking systems

Benefits

  • Competitive salary and benefits package
  • Remote work flexibility
  • Opportunities for growth and continuous learning within the Salesforce ecosystem

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