Remote Schedule Refinement and Dispatch Specialist

Summary

Join OVO as a Schedule Refinement & Dispatch Specialist and contribute to driving progress towards net zero carbon living. As part of Operations, Field Services is building a supportive zero-carbon community - bringing members closer to green energy, technology, and guidance. You'll be responsible for the book of work from two days before the appointment right through to the day of installation, providing a first-class service to customers who have booked an appointment with us.

Requirements

• Proficiency in basic computer skills is essential for this role, you will also be required to quickly learn and adapt to new and existing industry technologies
• Following predefined processes when using the systems and working in a consistent way to ensure a minimum standard is maintained
• Systems : Competent in Google Suite

Responsibilities

• Maintain regular contact with engineers, updating the schedule where appropriate, to minimize reschedules, broken promises, missed appointments and customer inconvenience
• Mobilise appropriate resources to maximise productivity each day, complete necessary checks and record reasons why jobs failed or could not be issued
• Work closely with other SRD Specialists to find solutions to jobs that are, or could be, in jeopardy
• Communicate effectively and professionally with stakeholders via phone, email and chat system. Where applicable, update the internal system to confirm the outcome of conversation and revised appointment details
• Contribute towards building positive working relationships with our SRD Specialists & field stakeholders. React positively and professionally in relation to any coaching and feedback and actively support the continuous improvement of systems, processes, and people
• To monitor your area and ensure the completion of work intervening, where appropriate, to ensure that appointment times are met throughout the course of the day
• To Participate in daily or weekly calls with stakeholders and provide awareness of any issues that are preventing your area from being successful
• To actively participate in team meetings, workshops, focus or working groups, suggesting where appropriate any changes to existing working practices to promote better customer experiences and more consistent levels of efficiency
• Refer any matters to the SRD Team Manager that you can’t deal with yourself

Benefits

• We’ll pay you between £25,000 and £28,000 , depending on your specific skills and experience
• You’ll be eligible for an on-target bonus of 15%
• 34 days of holiday (including bank holidays)
• Healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
• Gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more
• Extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations
• Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
• Ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans