Remote Senior Account Manager, Chinese Clientele

Summary

Join theScore as a Senior VIP Account Manager and collaborate with the Regional Manager of Player Development to identify high-value segment players, establish personalized relationships, and grow loyalty to our digital sportsbook and iCasino operations.

Responsibilities

• Work collaboratively with the Regional Manager of Player Development in identifying high value segment players
• Establish personalized relationships, groom loyalty to our digital sportsbook and iCasino operations
• Assist with expediting large deposits and withdrawals
• Bolster our high value segment’s lifetime value
• Develop strategic approaches with acquiring and onboarding new VIP accounts to theScore Bet, ESPN Bet, and Hollywood Casino
• Manage a portfolio of the most valuable users of theScore Bet & ESPNBET/HWC
• Identify potential VIP accounts while retaining and growing existing players
• Develop and strengthens rapport with VIP players by exhibiting friendly and helpful services, to ensure repeat business
• Responsible for achieving individual KPI based goals on a weekly, monthly, and quarterly basis
• Monitor activity and profitability of all assigned VIP players
• Implement strategies to earn a higher market share in our operating regions
• Develop and expand Asian team through strategic marketing in CA & US
• Utilizes Sales Force (CMS) tracking for all patron's contacts, profile preferences, and tasks. Completes all Sales Force task assignments in a timely manner
• Assist with planning, executing, and hosting in-person VIP events
• Exceed departmental sales and growth goals
• Provide professional representation on behalf of the company for all internal, external meetings, and events
• Take the lead in resolving conflicts and complaints on behalf of the company in a reasonable and fair manner
• Adhere to all corporate and local policies, procedures, and operating guidelines
• Regularly communicate with Risk and Trade to help maximize the potential value of your portfolio
• Successfully manage and assist with omnichannel bookings at our brick-and-mortar casinos
• Develop and maintain relationships with brick-and-mortar player development teams and stakeholders
• Occasional travel is required
• Maintain the confidentiality of player information, including personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc
• Perform any reasonable, temporarily assigned job duties outside the position's job description, where, in the company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service