Remote Senior Associate, Luxury Trainer

Summary

Join Leap as a Senior Associate, Retail Training and execute learning initiatives through training curriculum development, conduct training sessions, and create programs to drive luxury selling behaviors and customer experience.

Responsibilities

• Training & Analysis Ownership of content development to support business needs and new initiatives
• Identify and create learning solutions to drive performance including job aides, enrollment calls, support tools, presentations, facilitator guides, training playbooks, etc
• Guide information extraction process to gather content from multiple brands to create engaging learning solutions that drive performance
• Conduct train-the-trainer workshops for existing retail programs both virtually and in person, as needed
• Create training recaps and follow-up action plans
• Support the creation of an annual training calendar
• Monitor and evaluate the training program and all learning materials to improve effectiveness
• Support Retail teams in onboarding new hires, including creating lesson plans and facilitating learning sessions
• Leverage performance data to steer future learning solutions
• Cross-Functional Partnership Develop cross-functional partnership with various teams across the organization to share information and align on training strategies
• Work closely with the field leadership team and external partners to create and execute training strategies to support business driving initiatives
• Collaborate with field leadership and customer success to create an environment that fosters feedback to generate continued process improvements