Remote Senior Second Shift Supervisor

Summary

Join our team as a Night Manager in Cleveland! We're seeking a full-time evening shift position with strong management experience and good communication skills. The ideal candidate will have experience in building maintenance, janitorial or similar industries.

Requirements

• High school diploma required or equivalent experience in commercial janitorial services industry
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations
• Building, facilities, janitorial or similar industry experience a plus!
• Strong planning, organization skills, and attention to detail
• Excellent communication and interpersonal skills
• Must be innovative and strive for continuous process improvement

Responsibilities

• Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use
• Other duties as necessary

Preferred Qualifications

CRM experience preferred

Benefits

• Vehicle Mileage Allowance
• Company provided iPhone
• Health Care Plan (Traditional Medical or Medical)
• Paid Time Off (Vacation, Sick & Public Holidays)
• 401k w/ Company benefits
• Base Salary is $20.00/hour
• Opportunity to earn higher based on included overtime and other reimbursement
• This position is largely remote