Senior Site Reliability Engineer

Summary

Join our team as a Site Reliability Engineer (SRE) to design, build, and maintain the Goodnotes infrastructure, ensuring high service reliability and implementing SRE best practices.

Requirements

• Strong experience working in AWS-hosted environment
• Strong experience in supporting production workloads and firefighting
• Strong knowledge of SRE best practices and common issues
• Strong experience working with system monitoring tools
• Strong understanding and experience with distributed databases
• Solid understanding of Linux and Networking fundamentals
• Solid background in back-end development, including API usage and creation
• Solid knowledge of Security for network and containers
• Solid understanding in container orchestration, with a particular emphasis on Kubernetes
• Solid experience in managing Relational and Non-relational databases, including backup and restore operations
• Familiarity in automation/configuration management tools, preferably CDK and/or Terraform

Responsibilities

• Design, build, and maintain the Goodnotes infrastructure, ensure it adheres to Dickerson’s Hierarchy of Reliability
• Design, refine, and execute new and existing playbooks
• Educate the various teams in SRE best practices. Aid them, from designing, capacity planning, to rolling out new features
• Be the go-to person for higher-level escalation for applications
• Improve existing SLAs, and optimise latency and error rates
• Improve the system monitoring, health reporting, and logging
• Design and implement security, assist in maintaining information security practices and procedures

Benefits

• Full-time remote work
• Budget for things like noise-cancelling headphones, setting up your home office, personal development, professional training, and health & wellness
• Sponsored visits to our Hong Kong or London office every 2 years
• Company-wide annual offsite
• Medical insurance for you and your dependents