Senior Software Engineer

Summary

Join Fullstory's Digital Experience Analytics (DXA) team as a Senior Software Engineer and play a key role in empowering customers by delivering valuable insights into their digital interactions. This remote position requires collaboration with teammates to scale Fullstory's flagship application, engineer high-volume systems, maintain production environments, and assist other teams. You will work closely with design, product, and customer teams to develop innovative solutions. Success in this role demands a product-focused mindset, strong customer centricity, and a high level of ownership. You will contribute to strategic planning and lead key projects, becoming a go-to expert in a specific system area.

Requirements

• Be proficient in structuring data and APIs effectively to enable capabilities across multiple services
• Have experience driving consensus on large, complex architectural changes through clear communication and technical writing
• Have experience writing production code in one or more of the following back end languages: Go, Java, Python, JavaScript, TypeScript (and possess an ability to pick up new ones)
• Have experience building web systems at scale using React, Typescript, or similar front end technologies
• Have experience supporting highly available and reliable cloud-based microservices, and familiarity with technologies similar to Kubernetes, gRPC, Solr (document search databases), BigQuery/Redshift, BigTable/Cassandra/DynamoDB

Responsibilities

• Collaborate with teammates to craft the strategy and execution for scaling Fullstory’s flagship application
• Engineer systems that operate at hundreds of thousands of requests per second
• Maintain and troubleshoot parts of Fullstory’s production environment
• Provide assistance to other teams in order to build impressive capabilities
• Work closely with design and product counterparts to propose new solutions for customer pain points
• Work closely with customers through our co-creation process, collaborating to craft purpose-built solutions that meet their unique needs and drive exceptional value
• Develop an understanding of your teams core service areas and deliver on intra-team projects with minimal oversight
• Contribute to the strategic planning of the product’s roadmap by providing technical insights, identifying upcoming trends or technologies that could impact the product, and proposing innovative solutions to meet future challenges
• Successfully lead the development and launch of a key project, collaborating with cross-functional teams to deliver on time and within budget. This may involve innovating a solution to a long-standing problem or creating a new feature that significantly improves user experience

Preferred Qualifications

• Be product focused
• Possess a strong customer centric mindset
• Have a high level of ownership & autonomy

Benefits

• Remote-first work environment
• Flexible paid time off
• Annual company-wide closure
• Sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
• Professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy
• Monthly productivity stipend
• Reimbursement for initial home office set up for remote colleagues
• Employee Resource Group events
• Listening & Alignment weeks
• Team off-sites
• Paid parental leave
• Global fertility and family building benefit
• Bereavement leave
• Miscarriage/Pregnancy loss leave