Service Delivery Manager, Service Owner

Summary

Join our team at Deutsche Telekom IT Solutions as a Service Owner for Events and Meetings, responsible for defining product strategy, managing teams, and delivering high-quality solutions for meetings and live events.

Requirements

• Deep knowledge of current event and meeting solutions especially of the current Microsoft portfolio (Microsoft Teams, Teams Webinars, Town Halls)
• Experience with the Cisco product stack including Webex and Webex Webinar
• Good experience in organizing big virtual or hybrid events
• Excellent communication skills in both English and German (e.g. communicate new features, new processes, team communication, communication with key stakeholders)
• Knowledge of risk and impediment processes
• Professional experience in planning budget and resources

Responsibilities

• Define the product strategy and vision for the services in alignment with the Product Manager and Service Hub Owner
• Create and align backlog items with customers and key stakeholders
• Maintain the team backlog (prioritization)
• Perform Iteration Planning and coordinate planned items with the other Service Owners
• Manage a team of between 5 and 10 colleagues mainly in Germany and Hungary
• Plan budget and resources for the respective products and services
• Identify and manage impediments and risks

Benefits

• Embedding in our agile teams
• Free design and development opportunities
• Personal opportunity for further training
• Remote working possibility within Hungary due to European taxation regulation