Remote Service Desk/Help Desk Technician

Summary

Join our team as a Service Desk /Help Desk Technician in Cherry Hill, NJ. This is a full-time position with a duration of 6 months to hire.

Requirements

• 3 years related work experience or BS in Information Systems or related field
• Must exhibit a clear, friendly, professional phone manner
• Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users
• Able to handle multiple projects and assignments with attention to detail
• Microsoft Windows Desktop Operating Systems
• Windows Server, Active Directory, Group Policy, Mac OSX, SonicWall Routers
• VMWare and Microsoft Hyper-V Hypervisors
• Must have transportation
• Must be able to physically lift and move computer equipment

Responsibilities

• Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices
• When necessary provide on-site support
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
• Troubleshoot and resolve system hardware and software problems
• Triage and identify issues related to routing, switching, activity directory, DHCP and DNS
• Document processes and procedures as required
• Manage and maintain our customers’ networks
• Required to be part of the on call schedule
• Performs other duties and responsibilities as assigned by the MSP Manager