Remote Shipping Experience Assistant
Trafilea Tech E-commerce Group
πRemote - Worldwide
Please let Trafilea Tech E-commerce Group know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Trafilea, a dynamic Tech E-commerce Group, as a Shipping Assistant to improve customer experience through timely order delivery and processing.
Requirements
- At least 3 years of experience in shipping and logistics
- Knowledge of supply chain processes
- Excel proficient - data analysis (At least intermediate)
- Good understanding of NPS and Customer Experience (Orientated to customer service excellence)
- Strong grasp of English language, including spoken and written
- Good problem-solving skills and confidence when facing challenges (Assertive)
- Continuous learning and growth mindset
- Good interpersonal & communication skills; positive work attitude
- Good analytical and problem-solving skills
- Able to have the right follow-up and monitoring of action items and KPIs
- A responsible team player who works well with others
- Able to make good decisions independently
Responsibilities
- Ensure all international orders are effectively pushed through our different systems' integrations until our 3PLs
- Follow up with 3PLs to guarantee on-time processing
- Constantly communicate with the Customer Care team to activate action plans for critical orders not yet delivered
- Shipments status tracking and follow-up with 3PL
- Shipping Detractors US follow up, insights review for categorization
- Success Delivery breakdown, follow up on undelivered orders
Benefits
- Remote work
- 15 working days of paid holidays
- Learning subsidy
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Please let Trafilea Tech E-commerce Group know you found this job on JobsCollider. Thanks! π