Remote Shipping Experience Assistant

Summary

Join Trafilea, a dynamic Tech E-commerce Group, as a Shipping Assistant to improve customer experience through timely order delivery and processing.

Requirements

• At least 3 years of experience in shipping and logistics
• Knowledge of supply chain processes
• Excel proficient - data analysis (At least intermediate)
• Good understanding of NPS and Customer Experience (Orientated to customer service excellence)
• Strong grasp of English language, including spoken and written
• Good problem-solving skills and confidence when facing challenges (Assertive)
• Continuous learning and growth mindset
• Good interpersonal & communication skills; positive work attitude
• Good analytical and problem-solving skills
• Able to have the right follow-up and monitoring of action items and KPIs
• A responsible team player who works well with others
• Able to make good decisions independently

Responsibilities

• Ensure all international orders are effectively pushed through our different systems' integrations until our 3PLs
• Follow up with 3PLs to guarantee on-time processing
• Constantly communicate with the Customer Care team to activate action plans for critical orders not yet delivered
• Shipments status tracking and follow-up with 3PL
• Shipping Detractors US follow up, insights review for categorization
• Success Delivery breakdown, follow up on undelivered orders

Benefits

• Remote work
• 15 working days of paid holidays
• Learning subsidy