Remote Site Reliability Engineer

Summary

Join our team as a Site Reliability Engineer at Christian Care Ministry, where you will define, implement, and drive operational best practices using Site Reliability Engineering technologies and processes. This role plays a critical part in maintaining current applications and architecture, as well as next-generation innovative applications and solutions.

Requirements

• Ability to work in a fast-paced, multi-project environment; meeting commitments and deadlines
• Strong negotiation and conflict resolution skills
• Ability to set objectives and organize work to achieve goals – can determine priorities and manage time appropriately
• Ability to interpret and scope customer requirements
• Effective problem solving and analytical skills in both team and independent environments
• Ability to establish processes, track, and measure results
• Leadership skill and desire to help other departments and co-workers achieve their goals/tasks as it relates to the mission of CCM – must be able to effectively negotiate with teams to work through constraints and alternatives
• Organized, and detail-oriented with a concise, impactful writing and communication style
• Relentlessly high standards and self-discipline, with the ability to inspire passion in others

Responsibilities

• Implement site reliability principles for increased visibility and efficiency to Christian Care Ministry's(CCM) IT performance processes
• Analyze, design, and evaluate automation scripts and systems
• Provide operations and systems administration of on-premise and cloud-hosted platforms supporting all CCM IT engineering software systems and services
• Monitor and implement solutions - both server and web applications - to identify potential gaps; assess system performance and recommend improvements
• Resolve issues escalated by technicians, engineers, and vendors
• Provide support and guidance to stakeholders via tickets, email, and face-to-face communications
• Ensure data is handled, transferred, or processed according to legal and company guidelines
• Maintain responsibility for the satisfaction of our internal customers, members, and vendors alike, by ensuring adherence to defined service-level agreements for CCM IT software systems and services
• Develop strong production engineering processes, taking responsibility for software availability, latency, performance, efficiency, and security best-practices. This includes change/configuration management, monitoring, emergency response, disaster recovery, capacity planning, and tooling/automation of our infrastructure and deployment workflow
• Work with leadership to develop and implement effective, consistent IT Production Operations policies, practices, and tools
• Focus software development on optimizing existing systems, building stronger infrastructure and eliminating work-through automation – all while relentlessly keeping customers informed, meeting deadlines, and managing expectations
• Continually keep job knowledge up‐to‐date by studying new development/SRE tools, techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal and professional networks; participating in professional organizations
• Act as a change agent for the long-term strategic technical good of Christian Care Ministry and manage dependencies while noticing overlaps or inconsistencies amongst processes
• Communicate “front line” knowledge back into core engineering in order to build better and more delightful products
• Participate in an on-call rotation
• Forge strategic alliances between engineering and the leadership of other impacted departments
• Effectively and consistently interact with peers to optimize current projects and processes
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• Perform all other duties as assigned

Benefits

• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave (for both mom and dad)
• Dental - two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards