Remote Solution Architect, ITSM/HRSD/CSM/Creator

Summary

Join Veracity by RGP as a ServiceNow Solution Architect to deliver transformative solutions across strategy, experience, process, technology, and culture. As a key member of our Elite Global ServiceNow Practice, you will oversee project implementations, develop thought leadership, and maintain deep subject matter expertise related to the ServiceNow platform.

Requirements

• 4+ years of ServiceNow implementation experience in a client consulting environment
• 8+ years of incremental technical experience in technical roles (developer, senior developer, lead developer, architect) delivering solutions in client environments
• Demonstrated experience in end-to-end development, traditional software engineering principals and practices
• Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPM
• Proficiency with web service standards such as SOAP, REST, XML, etc
• Proficiency with web API’s, Data integrations/ETL, Relational Databases
• Experience with SaaS / PaaS environments such as AWS, Azure, Google Cloud
• Proficiency with modern HTML5/CSS/LESS
• Proficiency with Agile project management and delivery methodologies
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
• Demonstrated experience in technical consulting roles, client facing required
• Certified ServiceNow Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist ITSM (CIS-ITSM)
• Certified Implementation Specialist HRSD (CIS-HR)
• Certified Implementation Specialist CSM (CIS-CSM)

Responsibilities

• Oversee project implementations
• Develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow platform
• Advise on all technical aspects of the project delivery and solution delivery on the ServiceNow platform
• Architect Solution Design for ITSM/HRSD/CSM/Creator Product Suites
• Directing workshops to review and size business/technical user stories
• Directing customers best practices across products and platform
• Interface with ServiceNow technical product teams as needed
• Be the primary voice of the project team, directing other lead developers and business process consultants and project managers on best practices for implementation
• Prepare all client facing and internal deliverables that are technology related
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Subject Matter Expert on the delivery of ServiceNow solutions
• Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist
• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Ensuring technical deliverables to are complete, consistent, high quality, on time and deliver valued outcomes
• Achieve ServiceNow Practice and Individual KPI’s and Metrics as defined

Benefits

• Competitive compensation
• Comprehensive medical plans
• 401k Savings Plan with Company Match
• Employee Stock Purchase Plan