Remote Solutions Architect

Summary

Join our team as a Solutions Architect to engage with customers, guide them through the architecture, development, and operations of the Imply product and the open-source Druid data store. You'll have direct engagement with various teams and ownership over how your work drives value to customers and the broader product and organization.

Requirements

• Bachelor's Degree or higher in computer science or related field
• A team player mentality - we will succeed only as a strong team
• Be defined by your “Helper Gene”, Do you thrive in helping others achieve success?
• Excellent written and verbal communication skills
• Experience in defining and executing enterprise implementation plans, You are comfortable leading complex technical conversations with the world's largest brands
• Strong problem solving and troubleshooting fundamentals
• Experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems

Responsibilities

• You are the key player in the implementation and growth of our customer base
• You will be helping drive our implementations, and you'll do what it takes to help make them successful
• You will lead on-site and online services engagements
• You will be an expert in Druid and a technical evangelist for Imply
• You will play a key role in helping the company find and implement new and additional use cases
• You serve as a liaison to our engineering and product teams on customer requests and user experience
• You will act as another layer of support for our customers by triaging and helping support our customers, as needed

Benefits

• Pension Insurance
• Reimbursement for Company Mandated Travel
• Home Office Equipment Reimbursement
• Mental Health Support
• PTO
• Sick Leave