Remote Strategic Customer Success Manager

Summary

Join our team as a Strategic Customer Success Manager and build high-value relationships with PathFactory's largest enterprise accounts.

Requirements

• 5+ years of experience in Customer Success, Account Management, or related roles, with at least 3 years managing large, complex enterprise accounts
• Proven track record of driving customer engagement and retention in a SaaS environment
• Ability to collaborate effectively with senior executives, marketing leaders, and IT departments
• Strong problem-solving skills and the ability to manage multiple stakeholders across complex organizations

Responsibilities

• Develop and execute customized strategies for large, complex enterprise accounts to ensure alignment between PathFactory’s solutions and the customer’s broader business goals
• Engage with senior executives, management, and individual contributors across marketing and IT departments to drive adoption and value realization
• Lead Strategic Check-ins to review progress and align PathFactory’s solutions with evolving business objectives
• Collaborate with Account Directors to ensure seamless coordination around renewal and expansion opportunities
• Drive long-term value through tailored use cases that address the specific needs of large, multinational organizations with complex organizational structures
• Proactively identify growth opportunities within accounts, collaborating closely with cross-functional teams
• Monitor account health, usage patterns, and engagement metrics to mitigate risks and ensure successful outcomes
• Stay current with industry trends and best practices to provide expert advice to customers

Benefits

• 4 weeks paid vacation, accrued throughout the year, to promote a healthy work-life balance
• Generous medical, dental, and vision coverage
• 2 days paid VTO (volunteer time off) every year to help impact your community