Remote Substance Use Disorder Clinical Care Navigator
Spring Health
π΅ $69k-$88k
πRemote - Worldwide
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Job highlights
Summary
Join our mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. As a Bilingual Substance Use Disorder (SUD) Clinical Care Navigator, you will play a pivotal role in supporting individuals with substance use disorders (SUDs).
Requirements
- Mental Health Licensure required: LCSW, LMFT, LPC with 2+ years of experience in substance use disorder (SUD) clinical care firmly required
- Proficiency in motivational interviewing, triage, ASAM criteria and various levels of care options for SUD
- Fully bilingual in English and Spanish firmly required
- Strong listening, written, and verbal communication skills in both English and Spanish
- Ability to work effectively with diverse populations and a commitment to embracing diversity and inclusion
- Motivated to provide a high-touch, supportive experience for clients
- Comfortable using various computer platforms, learning new systems, and efficiently handling tech-related tasks
- Capable of managing multiple tasks and switching contexts efficiently
- Embraces new challenges and opportunities for development, continuously seeking to enhance professional skills and contribute to organizational growth
Responsibilities
- Conduct outbound calls and follow-ups with individuals interested in or referred for substance use disorder treatment, demonstrating advanced skills in engagement and relationship-building
- Engage with clients using advanced clinical techniques to assess their needs, provide comprehensive information about treatment options, and make informed recommendations for care
- Independently coordinate appointments, referrals, and follow-up care, ensuring a seamless and high-quality care experience for clients, including managing complex cases
- Apply advanced psycho-education, motivational interviewing, and evidence-based practices to support clients in setting and achieving their goals for reducing substance use and enhancing recovery
- Utilize in-depth knowledge of substance use disorders, ASAM levels of care, and various SUD treatments (e.g., contingency management, MAT, detox) to provide expert guidance and support
- Provide sophisticated in-the-moment support, crisis intervention, and safety planning for clients facing urgent or high-risk situations, utilizing advanced clinical judgment
- Maintain detailed and accurate records within an EHR and other systems, ensuring comprehensive documentation and tracking of client progress and interventions
- Identify and resolve complex issues that may disrupt care, employing advanced problem-solving skills and resourcefulness
- Collaborate effectively with multi-disciplinary teams, including care support, provider operations, and benefits/billing, to ensure integrated and efficient client care
- Actively participate in staff meetings, case consultations, and ongoing training to continuously enhance clinical skills and knowledge
- Adhere strictly to confidentiality, compliance, and ethical standards as outlined by organizational policies
- Provide support and coverage to other SUD Clinical Navigators, offering guidance and assistance as needed to ensure team cohesion and effectiveness
Benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Generous paid time off in addition to 12 paid holidays throughout the year
- Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, youβll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- Parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
- Spring Health provides team members and their families with sponsored access to Bright Horizons child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
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