Remote Substance Use Disorder Clinical Care Navigator

Summary

Join our mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. As a Bilingual Substance Use Disorder (SUD) Clinical Care Navigator, you will play a pivotal role in supporting individuals with substance use disorders (SUDs).

Requirements

• Mental Health Licensure required: LCSW, LMFT, LPC with 2+ years of experience in substance use disorder (SUD) clinical care firmly required
• Proficiency in motivational interviewing, triage, ASAM criteria and various levels of care options for SUD
• Fully bilingual in English and Spanish firmly required
• Strong listening, written, and verbal communication skills in both English and Spanish
• Ability to work effectively with diverse populations and a commitment to embracing diversity and inclusion
• Motivated to provide a high-touch, supportive experience for clients
• Comfortable using various computer platforms, learning new systems, and efficiently handling tech-related tasks
• Capable of managing multiple tasks and switching contexts efficiently
• Embraces new challenges and opportunities for development, continuously seeking to enhance professional skills and contribute to organizational growth

Responsibilities

• Conduct outbound calls and follow-ups with individuals interested in or referred for substance use disorder treatment, demonstrating advanced skills in engagement and relationship-building
• Engage with clients using advanced clinical techniques to assess their needs, provide comprehensive information about treatment options, and make informed recommendations for care
• Independently coordinate appointments, referrals, and follow-up care, ensuring a seamless and high-quality care experience for clients, including managing complex cases
• Apply advanced psycho-education, motivational interviewing, and evidence-based practices to support clients in setting and achieving their goals for reducing substance use and enhancing recovery
• Utilize in-depth knowledge of substance use disorders, ASAM levels of care, and various SUD treatments (e.g., contingency management, MAT, detox) to provide expert guidance and support
• Provide sophisticated in-the-moment support, crisis intervention, and safety planning for clients facing urgent or high-risk situations, utilizing advanced clinical judgment
• Maintain detailed and accurate records within an EHR and other systems, ensuring comprehensive documentation and tracking of client progress and interventions
• Identify and resolve complex issues that may disrupt care, employing advanced problem-solving skills and resourcefulness
• Collaborate effectively with multi-disciplinary teams, including care support, provider operations, and benefits/billing, to ensure integrated and efficient client care
• Actively participate in staff meetings, case consultations, and ongoing training to continuously enhance clinical skills and knowledge
• Adhere strictly to confidentiality, compliance, and ethical standards as outlined by organizational policies
• Provide support and coverage to other SUD Clinical Navigators, offering guidance and assistance as needed to ensure team cohesion and effectiveness

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Generous paid time off in addition to 12 paid holidays throughout the year
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
• Parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Spring Health provides team members and their families with sponsored access to Bright Horizons child care, back-up care, and elder care
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses