Remote SuccessFactors RCM/ONB Consultant Support

Summary

Join DyFlex, a leader in SAP expertise, as an SAP SuccessFactors Consultant and focus on client support for various SF modules. This customer-facing role allows you to grow your skills in latest HCM technology.

Requirements

• Tertiary qualifications in IT or HR
• A minimum of seven years of experience consulting in SAP SuccessFactors
• Experience in a support or implementation role with a main focus on RCM/ONB
• Ideally, relevant SAP certification(s) in RCM and ONB
• Ability to manage own workload independently in a dynamic environment
• Excellent English communication and consulting skills
• Ideally, experience in a consulting practice environment

Responsibilities

• Provide business analysis and production support in functions and processes for SuccessFactors
• Troubleshoot, analyse and determine root causes of issues/incidents
• Provide advice, assistance and solutions to our customers through active engagement and relationship building, managing incoming requests, may they be of process or technical nature
• Retain ownership of customer issues until resolved or escalated
• Investigate, diagnose, and resolve software faults related to end users
• Respond to high-priority issues in a timely manner
• Assist with testing and documentation of results for fixes or changes
• Present with the ability to critically analyse problems submitted by SAP users to determine root causes and recommend alternative solutions
• Continuously improve upon the business experience and identify solutions where efficiencies can be achieved
• Mentor and train junior team members