Remote Tech Ops Systems Engineer, SysAdmin (Mac)

Summary

Join the Kustomer TechOps team as a Systems Engineer to provide top-notch technical support, customer service, and own the majority of Kustomer's Tech Stack. The ideal candidate has 3-5 years of experience as a Systems Administrator, with expertise in G-Suite, MacOS, Okta, and Jamf Pro.

Requirements

• 3-5 years of experience as an Systems Administrator
• 2+ years of experience supporting G-Suite, MacOS, Okta and Jamf Pro
• Customer experience mindset: excited to dig into any issue, big or small, provide empathy and action to support your internal customers without giving up right away
• Experience supporting a SaaS application stack
• High level of accuracy and attention to detail
• Networking experience with a basic understanding of routers, VLANs, NAT, and VPN
• Security experience with a basic understanding of Confidentiality, Integrity and Availability
• Strong communication, organization and documentation skills
• Mature and responsible with confidential information as a part of this role

Responsibilities

• Provide top-notch technical support and customer service for the Kustomer Krew
• Be the first point of contact for the Kustomer Krew through several channels of support (Email, Support Form, Chatbot, SMS)
• Initiate repairs and support cases for broken or missing Kustomer Computers
• Maintain accurate inventory of spare Kustomer hardware deployed from Home
• Support an all Apple Environment running MacOS Ventura on Apple Silicon
• Support iOS and Android devices with Jamf Trust (MDM) to set up Core Kustomer Mobile Apps
• Supporting Kustomer’s SaaS stack, including G-Suite, Slack, Zoom, Okta, 1Password, Jamf Pro, and 100+ other systems
• Create, modify and offboard Kustomer SaaS Accounts that are yet to be automated in our account lifecycle process
• Initiate support cases with SaaS vendors for systems issues
• Help our team to always be improving
• Assist in and drive TechOps Initiatives to automate, secure, provide self service solutions, and to aim for continuous improvement

Benefits

• Competitive salaries
• Stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• Generous vacation policy