Technical Consultant

Summary

Join Crunchtime's Professional Services Team as a Technical Specialist and help customers maximize their investment in the Crunchtime platform. You will implement, train, and support the use of integrations connecting Crunchtime products to other systems. As a customer-facing technical expert, you will advise on integration functionality to meet specific business needs, identify solution gaps, and collaborate with customers and internal resources. Responsibilities include communicating with stakeholders, driving design and configuration, troubleshooting technical issues, collaborating with other departments, training customers, transitioning engagement details, building support assets, and providing knowledge transfer. The role requires programming, database, and server administration experience, as well as familiarity with XML, JSON, web services, and file transfer protocols. Crunchtime offers a competitive compensation and benefits package, including flexible PTO, paid holidays, team off-sites, medical/dental/vision benefits, life insurance, 401k matching, wellness benefits, commuter benefits, parental leave, fitness reimbursement, and learning & development funds.

Requirements

• Ability to work in a fast-paced, dynamic environment
• Excellent time management and prioritization skills; able to multitask to meet project deadlines
• Independent mindset, willing to engage in all aspects of project work in an individual capacity
• Programming experience: Python, Javascript, C#
• Database experience: Oracle, MySQL, Snowflake
• Database programming experience (stored procedures, functions), particularly using the databases listed above
• Familiarity with basic Linux server administration
• Proficiency with reading and interpreting XML and JSON documents; familiarity with EDI formats is a plus
• Familiarity with web services concepts (REST and SOAP) and associated developer tools (Postman, Insomnia)
• Familiarity with file transfer protocols (FTP, SFTP, AS2)

Responsibilities

• Communicate both verbally and in writing with customer stakeholders at all levels of the organization, tailoring content and messaging based on the roles and functional/technical responsibilities of the audience
• Drive design and configuration activities in preparation for the deployment of integration solutions to the customer’s environment
• Work with customers to identify, troubleshoot and resolve technical issues encountered during installation and testing phases of the project
• Collaborate with representatives for other departments within the Crunchtime organization (Implementations, Client Success, Development, Sales, Support, Technical Support) to address customer requirements and continuously advance the product suite
• Train customers on solution administration and provide supporting resources, empowering them to manage the integrations in place and expand on their own
• Transition engagement details to the appropriate internal support resources upon completion of a project to ensure a seamless customer experience moving forward
• Build, maintain and publish assets in support of the Technical Services delivery process
• Provide training and knowledge transfer to other Technical Services team members regarding delivery processes for integration work streams with which they are responsible

Preferred Qualifications

• Familiarity with EDI formats
• Understanding of financial accounting concepts (general ledgers, chart of accounts)

Benefits

• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• International travel opportunities
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds