Remote Technical Consultant

Summary

Join us in our mission to provide the best software solutions to the food industry. We are seeking a Technical Consultant to help customers maximize their investment in Crunchtime by implementing, training and supporting their use of integrations connecting Crunchtime products to other systems within their technology stack.

Requirements

• Ability to work in a fast-paced, dynamic environment
• Excellent time management and prioritization skills; able to multitask to meet project deadlines
• Independent mindset, willing to engage in all aspects of project work in an individual capacity
• Solid understanding of relational database concepts
• Proficiency in both reading and writing SQL statements
• Familiarity with the following: Oracle PL/SQL, in particular, stored procedures
• Object-oriented programming concepts
• Basic Linux server administration
• Web services concepts (REST and SOAP) and associated developer tools (Postman, Insomnia)
• File transfer protocols (FTP, SFTP, AS2)
• Proficiency with reading and interpreting XML and JSON documents
• BS in Hospitality Management and/or Information Technology/Information Systems
• 3-5 years of restaurant operations experience

Responsibilities

• Communicate both verbally and in writing with customer stakeholders at all levels of the organization, tailoring content and messaging based on the roles and functional/technical responsibilities of the audience
• Drive design and configuration activities in preparation for the deployment of integration solutions to the customer’s environment
• Work with customers to identify, troubleshoot and resolve technical issues encountered during installation and testing phases of the project
• Collaborate with representatives for other departments within the Crunchtime organization (Implementations, Client Success, Development, Sales, Support, Technical Support) to address customer requirements and continuously advance the product suite
• Train customers on solution administration and provide supporting resources, empowering them to manage the integrations in place and expand on their own
• Transition engagement details to the appropriate internal support resources upon completion of a project to ensure a seamless customer experience moving forward
• Build, maintain and publish assets in support of the Technical Services delivery process
• Provide training and knowledge transfer to other Technical Services team members regarding delivery processes for integration work streams with which they are responsible

Benefits

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• International travel opportunities
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds