Remote Technical Lead, Car Physical Damage

Summary

Join our team as an automotive claims professional with a background in physical damage to help build and execute a fully digital car claim experience.

Requirements

• 8+ years of automotive claims-handling experience, with appraisal skills
• BA Degree in Business Administration, Finance or a related field
• I-Car Platinum certified
• Expertise in SIU claim handling
• Extensive appraisal software experience and understanding of the industry landscape
• Proven ability to mentor, train, and develop team members across multiple business units
• Expertise in servicing complex auto claims, including litigation, as well as experience working with outside experts, attorneys, and public adjusters
• Have a strong working knowledge of telematics and the impact to claims and the repair industry
• Comprehensive knowledge of tort law and state and federal law as it applies to coverage and technical repair methodologies

Responsibilities

• Create, plan, and execute physical damage standard operating procedures
• Design and implement a world-class quality and control program around repair and total loss claim handling
• Implement cutting-edge claims technologies around instant estimating, touchless claims, total loss settlements, and salvage returns
• Work with vendor management to establish relationships that make Lemonade stand out in the industry
• Collaborate with the claims operations team to execute quarterly and annual OKRs at both the company and individual level

Benefits

Ability to work remotely