Remote Technical Solutions Lead

Summary

Join Datavant, a data platform company for healthcare, as an Enterprise Technical Lead (ETL) to provide exceptional technical service and product delivery to key customers. As ETL, you will own end-to-end product and technical delivery of the Datavant Connect product suite, deeply understand our customers' systems and workflows, and partner closely with various teams to drive customer projects forward.

Requirements

• Team-first mindset: you work well as part of a collaborative team, as well as independently. No job is too big or too small for you, and you are excited to roll up your sleeves and pitch in where needed
• Problem-solving skills: you are technically curious, resourceful, and get excited when confronted with a new technical problem to dig into
• Expert communicator: You have excellent verbal and written communication skills to facilitate cross-functional collaboration, drive customer projects forward, and effectively advocate for customer needs within the organization
• Dedicated customer service mindset: You love working with customers, helping them, and have excellent customer service instincts and judgment
• Excellent organizational abilities: You are highly organized and effortlessly balance multiple projects and priorities simultaneously with systematic follow-up and responsiveness to customer and internal needs

Responsibilities

• Own end-to-end product and technical delivery of the Datavant Connect product suite
• Deeply understand our customers' systems and workflows and how they use Datavant to achieve their goals
• Provide exceptional client service and support, constantly considering ways we could better serve our customers through new features, use cases, and products
• Partner closely with Customer Success, Privacy Delivery, Go to Market, Product, and Engineering teams to not only drive customer projects forward but also to address customer feedback and improve customers' experience with our products and services
• Identify and support automation of repeatable implementations and customer support processes
• Actively listen to customers, understand their needs, and empathize with their concerns and feedback