Remote Technical Support

Summary

The job involves responding to customer inquiries through phone calls and emails as a technical support representative for an IT consulting firm. The candidate should have experience in IT helpdesk roles, proficiency in technology, understanding of Windows operating systems and server environments, and skills in using remote access tools. They should also be able to provide support via phone, handle ticket-based inquiries, follow standard operating procedures, and leave detailed notes in a fast-paced environment.

Requirements

• Background in IT helpdesk roles
• Proficient in technology with a solid understanding of Windows operating systems and server environments
• Experienced in using remote access tools
• Skilled in providing support via phone and handling ticket-based inquiries
• Adept at following standard operating procedures and technical documentation
• Ability to comprehend and leave detailed notes in a fast-paced environment

Responsibilities

Respond to customer inquiries through inbound phone calls and emails